Question 1

How do I cancel my order?

Accepted Answer

You will not be able to cancel your order when a purchase is completed. Please contact us for any special requests before ordering.

Question 2

If I am an international customer, where can I buy SysRacks products?

Accepted Answer

International customers can purchase SysRacks equipment from our online store. We use USPS and FedEx to deliver international orders.

Question 3

How do I obtain certifications for SysRacks products?

Accepted Answer

Certifications for SysRacks’s equipment are embedded in the product packaging.

Question 4

How much is assembly?

Accepted Answer

Wall mount type - $35, Freestanding model - $70. (locally only)

Question 5

What payment methods are available?

Accepted Answer

We accept Credit/Debit Card, PayPal, Bank / Wire / E-Transfers. Please note, no payment can be completed on site.

Question 6

Can I make changes to my order?

Accepted Answer

SysRacks cannot change your address, split shipments, mix shipments or cancel orders.

Question 7

Can I pay with PayPal without having a PayPal account?

Accepted Answer

Yes, choose the option “pay with Debit/Credit Card” at checkout. No need to open a PayPal account.

Question 8

How to set up thermosystem?

Accepted Answer

The Thermostat system configuration is an important step in setting up your server rack. Please read the instructions carefully before operating. For any inquiries concerning the optimal working temperature intervals please refer to the installing equipment manual or contact the equipment supplier.

Please download the manual here: Thermocontroller setup.

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