Returns and Exchanges

Sysracks maintains a money back or exchange policy. If there is an issue with your item, notify us immediately. Include your order number and a message describing the issue.

Sysracks will only consider a return or an exchange if you make a request in 30 days of order completion. If we supplied the wrong product, we will supply the correct product within one business day of the receipt of the returned shipment at no shipping charge to you.

If you got the correct product, but you change your mind and it’s still unopened, then you may return it for a full refund.

However, you will be charged a return shipping fee, even if it was shipped to you free of charge.

If you received the correct product, but its faulty, we will pay the return shipping fee and resend the right product within one business day.